Help Center

Below are some common concerns and FAQ of our clients before purchasing, if you have other questions, please just send us an email at
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

For quick and effortless ordering, this allows you to store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! Also, we can contact you if there's a problem with your order. It's quick, easy and fast, just click HERE . to create an account.

If you need to make any changes to your order within 45 minutes of placing your order, you can: Cancel your order online from the "My Account" pageOR Call customer service during business hours, 1-800-VelvetBabe (1-855-858-8824).
We accept MasterCard, Visa, Discover, American Express and ATM/Debitcards with the Visa or MasterCard logo. You may also pay with Apple Pay or store credit.
You will receive an order confirmation via email, if you can't find it, please check out your spam box. If you still can't find it, reach out to us through our online messaging.
Please contact a VelvetBabe Customer Support Agent right away! VelvetBabe must receive all returns and exchanges, including the replacement of missing or damaged items, within 14 days of the purchase date listed on your receipt.
Unable to find satisfactory answers ? Contact Support