Help Center

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@Velvetbabe.com

WHY DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

We have this feature for the benefit of our customer. You can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! Also, we can contact you if there's a problem with your order. It's quick and easy. Just click HERE . to create your account.

WHAT IF I NEED TO CHANGE MY ORDER AFTER I HIT "SUBMIT"?

If you need to make a change to your order within 45 minutes of placing your order, you can: Cancel your order online from the "My Account" page Call customer service during business hours, 1-800-VelvetBabe (1-855-858-8824).

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accepts MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with Apple Pay or store credit.

HOW DO I KNOW IF MY ORDER WENT THROUGH?

You will receive an order confirmation via email.

WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING?

Please contact a VelvetBabe Customer Support Agent right away! VelvetBabe must receive all returns and exchanges, including the replacement of missing or damaged items, within 7 days of the purchase date listed on your receipt.

WHEN WILL I RECEIVE MY ORDER?

All orders take 1-4 business days to process, regardless of the shipping method used. Please keep this in mind when selecting shipping options. Orders are shipped Monday through Friday. VelvetBabe may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so it is important that your email address be accurate and current. For more information about shipping, click here.

Your order may be delayed because the VelvetBabe warehouse is closed on the following days:

  • New Year's Day
  • Memorial Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

WHAT IS A "VERBAL AUTHORIZATION" AND WHY DO YOU NEED ONE FOR MY ORDER TO SHIP?

A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an email requesting a verbal authorization.

My coupon code did not apply, can i still add it although my order has been placed?

Please contact VelvetBabe customer support to verify that your coupon code is valid. Most promotions are advertised on our site. If you have received a personal code via a newsletter and it did not apply, please contact VelvetBabe customer support immediately after your order has been placed. (PLEASE NOTE: COUPONS THAT HAVE EXPIRED WILL NOT BE APPLIED).

*Max 1 coupon per order


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