WHY DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
For quick and effortless ordering, this allows you to store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! Also, we can contact you if there's a problem with your order. It's quick, easy and fast, just click HERE
WHAT IF I NEED TO CHANGE MY ORDER AFTER I HIT "SUBMIT"?
If you need to make any changes to your order within 45 minutes of placing your order, you can:
Cancel your order online from the "My Account" page
OR Call customer service during business hours, 1-800-VelvetBabe (1-855-858-8824).
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept MasterCard, Visa, Discover, American Express and ATM/Debit cards with the Visa or MasterCard logo. You may also pay with Apple Pay or store credit.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
You will receive an order confirmation via email, if you can't find it, please check out your spam box. If you still can't find it, reach out to us through our online messaging.
WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING?
Please contact a VelvetBabe Customer Support Agent right away! VelvetBabe must receive all returns and exchanges, including the replacement of missing or damaged items, within 14 days of the purchase date listed on your receipt.